Welcome to the information, content and order site ("the Site") of Hever Translations Ltd. ("the Company" or “we/us"). The Company’s website includes extensive information about the Company, its professional solutions and the technologies it uses, and its various services, and it also serves as a site for orders, allowing you to receive an immediate price quote and also order translation and transcription services directly through the Site, as detailed in the body of the website and in this document.
The Site operates at the Internet address www.hevertranslations.co.il and it may also operate at additional addresses or through other online access methods, at the Company's discretion.
The Terms of Use and Order Terms in this document detail your rights and obligations when using the Site and when performing any action or ordering any service that the Company offers through the Site, including online orders of translation and transcription services through the Site (jointly: "the services").
Please read the Terms of Use and Order Terms carefully, as they constitute a binding agreement between you and the Company.
Using the Site, including ordering services, or performing any other action enabled by the Site, indicates your agreement to these terms and to additional terms published on the Site, including the Privacy Policy and additional instructions and conditions on behalf of the Company that we may present to you during the use of the Site, including specific price quotes that we will provide to you at your request (together: "the binding documents").
The binding documents are worded in the masculine for convenience purposes only, and they refer, of course, to all genders. As detailed below, ordering services through the Site, and other similar uses, are permitted only to adult users, aged 18 or over, or to any legally registered corporation or other legal entity.
The binding documents apply to the use of the website via any computer or other communication device (such as a smartphone, tablet, smartwatch, etc.).
The Site includes a translation of content and pages into English and may also include translation into other languages. In any case of conflict between the content of the website in Hebrew and its content in any other language, the Hebrew version is the binding version.
Hever Translations Ltd. is a private Israeli company with the number 512892126. Our address is 5 HaYarkon Street (Lyfe Building B), Bnei Brak 5120125. We are a leading company in Israel in the field of services, with a wide range of professional translation and transcription solutions, and many other services.
At the bottom of the Site (the footer) and on the Contact Us page we list the ways you can contact the Company, including phone numbers for the sales department, management, and other Company departments, an email address, a contact number via the WhatsApp app, and more.
Quote form - the website features an online form where you can leave your details, as we may require from time to time, as well as upload files related to the project you send us, and receive a price quote from us that is tailored to you and your needs, depending on the details of the project relevant to you. Furthermore, you can find additional online forms on the Site to contact us or receive a quick price quote.
Do not hesitate to contact us with any questions, suggestions, complaints, requests, etc., using any of the contact methods detailed on the Site, and we will endeavor to respond to your inquiry as soon as possible.
In any section of the Site where we allow you to contact us, or in any other way, including sections where you are allowed to upload files to the Site, you must refrain from sending the Company inquiries or files that include content that is illegal, sexually explicit, offensive, hostile, harmful, threatening, vulgar, racist, offends public sentiment, constitutes prohibited wiretapping, encourages the commission of a criminal offense, may constitute a basis for a lawsuit or civil liability, is defamatory, violates privacy or otherwise violates the provisions of the law. The Company reserves the right not to respond to abusive inquiries, without prejudice to any other remedy available to it.
You must ensure that you have all the necessary permissions and permits to upload the files and the content contained therein to the website for the purpose of providing the services on the website, such as files that you send or transmit to us for the purpose of receiving price quotes.
Browsing the Site, its general use, and the browsing of its contents and of information published on it – do not involve payment or registration, except in sections designated for this purpose and in accordance with the instructions in those sections. The Site includes, among other things, extensive general information about the Company and its various services, including –
For the avoidance of doubt, the above description is not an exhaustive description of all the options for using the Site, which also includes information on additional topics and services. Additional and comprehensive information can be found among the various pages and sections of the website, or by contacting us as detailed above and in the body of the website.
As stated, the Site also serves as an ordering site, allowing you to upload the content relevant to the requested service, receive an individual price quote, and order translation and transcription services online, such as the Company may offer through the Site from time to time, at its discretion. Orders of services that you make through the Site, including and subject to the accompanying price quotes that we will deliver or present to you ("the orders"), will be subject to these conditions. Specific terms relevant to each service will be published on the designated pages on the website. The Company may and may also offer third-party services through the Site, at its discretion.
If you believe that the details about any of the Company's services on the website are insufficient, or if you have a question regarding any of our services, do not hesitate to contact us using any of the contact methods listed above.
Please note - the Site also includes theoretical information and content in various professional fields, mostly in the field of services that the Company provides. For the avoidance of doubt, this content is intended to provide general, theoretical information and guidance only. The information and content on this Site do not constitute an opinion, recommendation, or professional advice. Any reliance on the information presented on the Site is at your sole discretion and responsibility and is not a substitute for consulting with an appropriate professional where this is warranted or required.
Although we take reasonable efforts to ensure that the information and data appearing on the Site are correct and accurate, the Company cannot guarantee the accuracy, correctness, completeness, and timeliness of all information, or its suitability for you or your needs.
The Company has sole discretion to decide which services, content and information will be displayed on the Site, the length of time they will be displayed, their location and design, and any other matter related to them.
Where you give your express consent to this, or where we notify you of this in accordance with the provisions of the law, we will be entitled to send you advertising and additional messages, in accordance with the provisions of Article 30a of the Communications (Telecommunications and Broadcasting) Law, 5742-1982, and the Privacy Protection Law, 5741-1981. These advertisements and messages will be sent to you using the contact information you provided, by any means, existing or future. For the avoidance of doubt, these inquiries may include newsletters, surveys, inquiries on social media and similar and future technologies, as well as inquiries by direct mail. At any time, you may withdraw your consent and notify us of your refusal to receive advertising, in general or of a specific type, by sending an opt-out notice. The delivery method of the refusal notice will be detailed in the advertising we send you, or wherever we notify you of this.
In addition, and regardless of your consent or non-consent to receive marketing messages, the Company will be entitled to send you operational and service messages relating to orders you have placed on the Site, your requests for price quotes, or inquiries you have made to us (including sending you price quotes, products, invoices, etc.).
Entering into any transaction through the Site is permitted only to adults aged 18 or over, or to any registered corporation or other legal entity. By approving the binding documents you represent and warrant that you are 18 years of age or older. If you are not 18 years of age or older, you are asked to refrain from using the Site and not place any orders through it, except through your parents or a legal guardian. If it becomes clear to the Company that a minor has placed an order through the Site, the Company will be entitled to cancel the transaction and you will not have any claim or lawsuit against it in this regard.
We will provide you with the services you ordered through the Site after you have confirmed the price quote, completed the ordering process in full, in all its stages, to the extent that the service you ordered is available at that time and we are able to provide it, if you have a valid credit card that can be charged and settled in Israel (or another payment method that we allow on the Site), and after the credit card company that issued the card (or the entity responsible for any other payment method) has approved the order transaction you made. The Company may also allow you to complete the order transaction in other ways, such as by telephone or email, at its discretion and depending on the circumstances of the matter.
Subject to the provisions of any law, the Company is entitled to disallow any customer or user from ordering services on the Site, even if they have ordered services from the Company in the past, at its discretion and depending on the circumstances of the case. Without derogating from the generality of the foregoing, the Company may cancel your eligibility to order services on the Site in any of the following cases and at its discretion -
If the credit card company, or the relevant payment method, has not authorized the charge, we will not be obligated to provide you with the services you ordered. In this case, we will try to contact you and avoid charging your payment method. If you have been charged in error, you are asked to notify us and we will arrange for appropriate credit, in accordance with the circumstances and legal provisions.
After you have selected the service you are interested in, such as translation or transcription, and completed every other aspect of the ordering process, including uploading the file that is the subject of the services you are requesting, you must enter any additional details that the Company may request from you in the online form designated for this purpose during the ordering process. These details will include, among other things, the languages relevant to the Services and the subject matter of the content relevant to the Services.
After we process the information you initially provide to us, we will present on the website the initial price quote, the estimated time to complete the requested service, and also offer you additional related services and ask you to enter your phone number. The price quote we will present to you is provided automatically, usually based on the length of the document or the scope of the content, and it is not binding and is subject to a review of the files and the final approval of the price quote by the Company's professional team.
Once you confirm the price quote, you will be taken to the payment screen, where you will be required to indicate whether you are a private/business customer and to provide us with your details as we may require from time to time, payment method details and any additional details we may require or request during the order (such as entering a discount code and adding information and instructions in your own words). The products of the services you ordered will be sent to you using the contact information you provided.
The information fields to be filled out will be clearly marked. You must provide only correct, accurate and complete details in order to prevent, as far as possible, any malfunction in the delivery of the products, the provision of the service you ordered, or the ability to contact you if necessary. You hereby certify the accuracy of the details you provided. The Company may from time to time determine additional or other methods of identification, at its discretion. We may limit the time period for completing the order.
We undertake to maintain complete confidentiality of any content you upload to the website for the purpose of receiving a quote or for ordering the services, including any of the products of the service that we will supply to you according to your order.
The Company may change the range and variety of services it offers on the site at any time. The fact that a particular service was offered on the Site at some point does not guarantee that we will continue to offer it in the future. The Company does not commit to the scope, availability, or minimum variety of any services.
In order for us to provide you with the services you ordered, your order must be received and recorded by us in a proper and orderly manner, containing all the details required to contact you and provide the services (such as contact details for shipping the products and the files required for their delivery). The Company will not provide the services you ordered if the order was not received by its systems, or if it was received in a corrupted manner, even if the source of the problem is in the Company's systems.
If you do not receive a response from the Company within a reasonable time from the date you placed the order, such as receiving an order confirmation, by phone or email, it should be assumed that there was a problem with the order. In this case, we recommend that you contact the Company using any of the contact methods listed above and on the website. We will do our utmost to try to find the source of the problem and assist you in placing the order, or canceling it if you request it.
The Company will not be responsible for delays in the provision of services as a result of events beyond its control, such as malfunctions, delays, strikes, demonstrations, malfunctions in the IT system or in the telephone and email systems that affect the completion of the ordering process, or for reasons of force majeure.
If you provide incorrect personal information when you place an order, we cannot guarantee the provision of the services you have ordered. Please be sure to fill in accurate and up-to-date details. The Company will use your information in accordance with the binding documents and specifically our Privacy Policy, which is an integral part of the binding documents. The details of the payment method are not kept by the Company, and it uses payment and clearing providers for this purpose, in accordance with all required standards and the provisions of any law.
All prices on the site are quoted in new shekels, unless we explicitly state otherwise. Prices include VAT if applicable by law. If additional costs apply, they will be explicitly stated when the order is placed and prior to its completion.
The Company may update and change the prices of any of the services it offers on the Site, from time to time, and without the need for prior notice. The applicable price for the order you placed is the price that was published when you completed the order process (which includes providing payment details). If the prices are updated before the ordering process is completed, you will be shown the current price and you can choose whether to complete the order at that price.
Please note: Although we make sure to check the prices that appear on the site, sometimes a clerical error, typing error, technical error, or human error may occur, as a result of which we will present you with an incorrect price on the Site. In this case, we will contact you after you have placed your order, inform you of the correct price of the service and allow you to confirm that you wish to order it at the correct price. If you refuse to order the service at the correct price - we will not be obligated to provide you with the service you ordered and will cancel your order at the incorrect price. In such cases, you will not have any claims against the Company.
The Company does not guarantee that the prices of the services on the Site will necessarily be the cheapest in relation to the type of services it offers, or that the payment terms will be the most convenient.
Payment for the services you ordered will be made using a valid credit card or similar payment method. You must provide the credit card number, the cardholder's ID number, the card type and expiry, and any additional details we need to complete the order process. The Company reserves the right to discontinue the use of any payment method on the Site, to permit the use of additional payment methods, and to apply different payment arrangements to the types of credit cards or payment methods that the Company will honor.
After you have entered the details of your payment method and successfully completed the ordering process, we will send you a confirmation notice using the contact details you provided, confirming receipt of your order details and terms, as well as additional information. Please note: This confirmation does not obligate the Company to provide the services you ordered and only indicates that the order details have been received by the Company. We may, and you authorize us to, contact you even if you have stopped the ordering process partway through, to investigate the reason for this.
If it turns out that the payment method you provided is invalid, or if the credit card company does not honor the transaction, or that it turns out that the service you wanted to order cannot be ordered, the Company will contact you to complete the order transaction or cancel it.
Payment for the order may involve various fees that will be charged to you by the clearing or payment service operators you use and in accordance with the terms of service of those external providers. These fees are not paid to the company. You are solely responsible for bearing these fees, where required. If the use of the payment method has been approved by the credit card company that issued it, or the relevant payment service, you will be given appropriate notice and your account will be charged the cost of the service.
The Company may offer various types of promotions, benefits and discounts on the website, or in any other advertising medium. Subject to the provisions of any law concerning promotions, and in particular the provisions of the Consumer Protection Law, 5741-1981 (where applicable), the Company may at any time discontinue these promotions, benefits and discounts, or change them, subject to the provisions of the law.
The delivery or transfer to you of the products and services you ordered from the site does not involve shipping fees. The products of the services you purchased will be sent to you by email, telephone or other online means, using the contact information you provided to us at the time of the order.
Business customers may not cancel their order after confirming it, except with the written consent of the Company, at its sole discretion.
While the Company respects and acts in accordance with the provisions of the Consumer Protection Law, 5741-1981, with regard to the cancellation of a remote sales transaction and the cancellation of services ordered through the website, or by telephone, you are not entitled, as a private customer (consumer), by law, to cancel orders you have placed, for several reasons - first, because we begin working on your order immediately after you have confirmed it; second, because we provide services related to information, as defined in the Computer Law, 5755-1995; third, because these are not off-the-shelf services, but rather content that we produce especially for you following the transaction.
In exceptional circumstances, you may contact the Company as detailed in this document, and we will weigh your cancellation request at our sole discretion.
Images displayed on the Site are for illustrative purposes only. There may be differences between the images shown to you and the service that will actually be provided to you. This does not impose any liability on the Company, or anyone on its behalf.
The Company does its best to provide you with quality service, and on time. If you believe that the services you ordered through the Site, or the services you received from us, are defective or include any defect, please contact us in any of the ways detailed on the Site or in this document, and we will endeavor to respond to your inquiry as soon as possible.
Please note that we also use technological means and artificial intelligence tools to provide you with the services, and such use may also include errors or mistakes depending on the circumstances. You will not have any claim or lawsuit against the Company in such cases, but we invite you to contact us and we will take reasonable efforts to correct any reasonable defect in the products of the services we provide to you.
In transcription services, if a file you upload to the Site includes music, this may compromise the transcript we produce for you. Our services also include the transcription of video files that you send to us, but naturally, only the audio component of the file will be transcribed. The transcript that will be sent to you is not an exact, complete transcript of the file you upload. The better the audio and speech quality in the file you upload, the closer the quality of the transcript will be to the uploaded file. Flaws in the quality of the file’s audio and speech, such as background noise, far-off speech, multiple speakers speaking simultaneously, etc., will all affect the quality of the transcript sent to you. You represent and warrant that you are aware of these limitations and that you will have no claim or demand in relation thereto.
Wherever, in the binding documents, the liability of the Company, or the absence of such liability, is specified, the reference will also be to the liability of its members, employees, managers and those acting by its authority or on its behalf, including affiliated companies.
The use of the Site is at your sole and complete responsibility, including any result resulting from such use. The Site is available for use as-is. It cannot be adapted to the needs of every individual and user. You will not have any claim, claim or demand against the Company regarding the features of the Site, its capabilities, limitations or its suitability for your needs and requirements. The responsibility to check the suitability of the services and their products for your needs lies solely with you. To the extent that the Company's liability cannot be limited by law, the Company's liability will be limited to the amount you paid it for the services you ordered.
The company makes an effort to provide you with proper and high-quality service. However, the Company does not warrant that the service on the Site will not be interrupted, will be provided regularly or without interruptions, will be carried out securely and without errors, and will be immune from unauthorized access to the Company's computers, damage, breakdowns, malfunctions or failures - including malfunctions in hardware, software or communication lines to the Site - at the Company or any of its suppliers.
You may not use the Site in any way not specified in the binding documents, unless you have received the Company's express written consent to do so, in advance, and subject to the terms of that consent (if any). Specifically –
Insofar as there are links on the site (links) to websites or other online sources that we do not manage or operate, the Company will not be responsible for the content of those sources and the information published therein, including its completeness, accuracy, timeliness and correctness, or for any other details related to them. The Company will not be liable for any direct or indirect damage, financial or otherwise, that you may suffer as a result of using or relying on the content of the online sources that you access through the Site. The Company does not guarantee that the links on the Site will be functional and lead you to an active web page, and it may remove links from the Site that were previously included and add new links, at its discretion.
Without derogating from the provisions of any law and the binding documents, you undertake to indemnify and compensate the Company, its employees, managers or anyone on its behalf, in any event in which you violate the provisions of the binding documents, or act in connection with the Site in violation of the provisions of any law. Such indemnity will cover any expense, payment, loss, loss of profit or any other damage, direct or indirect, financial or non-financial, incurred by the Company, its employees, managers or anyone on its behalf, including legal expenses and attorney's fees.
The Company may make available to Site users tools for sharing and linking content from the Site via social media and various online services, and we also direct Site users to the Company's various social media channels, such as the pages we operate on X, Facebook, LinkedIn, and more. Use of these online services is at your sole risk and is inherently subject to the legal agreements (such as terms of use and privacy policies) governing the operation of each of these platforms (which are not owned or controlled by the Company).
Some of the Company's services involve the use of third-party communication services (such as contacting customer service and correspondence via WhatsApp). These services are provided by external entities, and the Company is not responsible for the correctness, accuracy, level of performance, or quality of the services provided by these third-party services. We are not responsible for the availability of such third-party services, their content or their operations. The decision whether to use such a third-party service is at the user's sole responsibility and is, of course, subject to the policies and terms of use, including the privacy policy, of those third parties regarding their services.
All rights to the intellectual property on the Site and its contents, including copyrights, patents, designs, models and trade secrets, are the sole property of the Company, or of other third parties who have permitted us to use them. These rights apply, among other things, to the name of the Company, of the Hever Group, as well as to the domain name of the Site, the trademarks that appear on it (whether registered or not), the trademarks on it (logo), the graphic design of the Site, its databases, and any other content on the Site, including the Site's computer code and any other protected information related to its operation.
You may not copy, modify, publish, distribute, market, translate, display and perform in public, transfer to the public or make available to it, process, create or make derivative works, sell, rent or make any commercial use of any part of the above, including images, video clips, graphic files, charts, texts and computer code, whether by you or through or in collaboration with a third party, in any way or means, whether electronic, computerized, mechanical, optical, photographic or recording means, or in any other way or means, without obtaining prior written consent from the Company, or from the other rights holders, as the case may be and subject to the terms of the consent (to the extent given).
Intellectual property for content you upload to the Site – When you order translation or transcription services, or when you upload or send us content for the purpose of receiving a quote, you may transmit to us protected or confidential content on your behalf. The Company does not claim ownership or other rights in the files you upload to or through the Site. When you upload files to the Site for transcription, translation, or any other purpose, you confirm by uploading them that you own all rights to them and that you are authorized to upload them to the Site. If you do not own the rights to the files you upload to the Site, you confirm that you have legal permission from the rights holder, allowing you to upload the files and enable their transcription or translation. The Company will not be liable for any damage caused as a result of violation of the rights of the holders of the copyright to the files or their content. You bear full and exclusive responsibility for the files you upload to the website and undertake to indemnify the Company for any damage caused as a result to it or to any other third party.
Without derogating from the above, you declare and confirm that you have received the lawful consent of the parties recorded or documented in the files (and, in the case of minors, the consent of their parents or legal representatives), inter alia, with respect to their recording, their documentation, and the use of the files within the framework of the website services. By uploading the files to the website, you grant the company a non-exclusive license to use them within the framework of the services, in order to produce the transcript or translation from them and deliver the products of the services to you in accordance with your order.
The Company may place content of a commercial or advertising nature on the Site, including content originating from business partners and sponsors. The Company will not bear any responsibility for content of this type published on the Site by third parties. The company generally does not write, review, verify, or edit the content of these publications. Responsibility for the commercial content and any consequences resulting from its use or reliance on it rests solely with the advertisers. The publication of this type of content on the Site does not constitute a recommendation to purchase the services or products that are the subject of the advertisement. Any transaction you make following commercial content on the Site will be communicated directly between you and the advertiser. Except where expressly stated otherwise, the Company is not a party to any such transaction and will not be liable in relation to it.
The site includes a page that allows you to apply to join the Company's staff, and we may also publish information on the Site regarding job vacancies. Job advertisements on the Site, if any, may include a concise description of the position and its requirements - at the Company's discretion and needs from time to time. The publication of job advertisements or an application form does not constitute any obligation on the part of the Company to employ the candidate or to fill one position or another. The final agreement regarding each position will be according to the direct agreement concluded between you and the Company, if any.
The Company respects your privacy. You can view our up-to-date website Privacy Policy at any time, which forms an integral part of these Terms of Use and Order Terms. Since the Privacy Policy may change following changes to the Site, according to our operational needs, or following changes in legislation and regulation - we recommend that you check the Privacy Policy document for updates from time to time.
The Company may remove, correct, update, change or add any part of the information and content on the Site, from time to time, at its discretion, and may also discontinue the Site's operations for maintenance and other purposes. We may also change the structure of the Site, its appearance and design, the scope and availability of its usage options, and we may change any other aspect of the Site - without the need to notify you in advance. By their nature, these types of changes may involve malfunctions or initially cause discomfort. You will have no claim or demand against the Company due to such changes or any malfunctions that occur when we make them. We may at any time discontinue the provision of services on the Site, in whole or in part, at our discretion and subject to the provisions of any law. This does not detract from your right to receive the products of the orders for which the Company has made a commitment to you.
The Company may from time to time change the provisions of the Terms of Use and Order Terms, as well as any of the binding documents. To the extent possible, and if we make material changes to the binding documents, we will publish a notice on the website interface and may also send you notice of this using the contact information you provided to us (to the extent you provided it). If we make such changes in accordance with the provisions of any law, or a requirement of a competent authority, the changes will enter into force in accordance with the provisions of the law or the requirement as aforesaid.
The links to the binding documents posted on the website link to the latest version of the binding documents. Your continued use of the Site after the publication of the updated binding documents indicates your agreement to them and we may require you to re-approve them after the change, or before any further order. If you do not agree with the new provisions in the binding documents, you must cease use of the Site. The provisions of the binding documents that you confirmed in relation to any previous order with the Company will continue to apply in relation to that order, unless we have jointly agreed otherwise.
You may not subrogate any right or obligation under the binding documents, nor may you pledge, transfer, mortgage, or grant any rights therein to any third party without the Company's prior written approval. Any act or omission contrary to the foregoing is null and void. You agree that the Company may transfer its rights and obligations under the binding documents, at its discretion, provided that the receipt of the transfer accepts the Company's obligations to you under the binding documents.
To the extent that the Company does not enforce any provision in any of the binding documents, this shall not detract from the binding force of the provision and from any right or remedy vested in the Company. If, for any reason, a court of competent jurisdiction determines that any provision of the binding documents is invalid or unenforceable, that provision will be enforced to the fullest extent permitted and the remaining provisions of the binding documents will remain in full force and effect.
The law applicable to the use of the Site, your orders, and the binding documents is Israeli law only. In any dispute between us and you, including in connection with the use of the Site, the binding documents, or in relation to any order you have placed, exclusive jurisdiction shall be vested in the competent courts in the Tel Aviv-Yafo district, Israel.
Last updated: December 2025
